Water and sewer service is provided to all addresses within the town and is billed monthly.

Please contact the Town Office to begin or end service, update account info, request final readings, or with any other questions.

Water/Sewer Bill Payments

Water/sewer payments may be made using the following options:

Checks, Money Orders, Cash

● accepted in the office or by mail (cash payments by mail are accepted but not recommended)

Visa, MasterCard, American Express, Discover credit card logos

● accepted in the office, by telephone, or in the online payment portal

● a service fee of 2.65% or $3.00 minimum will be charged by the processing company for card payments

Electronic Bank (ACH) Payments

● accepted in the online payment portal or,

● sign up for Auto-Pay billing service to have your bill total automatically withdrawn from your bank account every month. Complete the ACH Auto-Pay Form and return to the Town Office to enroll

Payments by Phone: Call the Town Office at 410-827-7646 (Mon – Fri, 8:30am – 4:00pm)

Payments by Mail: Town of Queenstown, PO Box 4, Queenstown, MD 21658 (reference account number with payment)

Payments in Office: Queenstown Town Office, 7013 Main St., Queenstown, MD 21658 (Mon – Fri, 8:30am – 4:00pm / after hours payments thru the door slot)

Payments via Online Payment Portal: Click the payment button below

NOTICE TO TENANTS: If you are billed through your landlord and do not receive a bill in your name directly from the Town you MUST contact the Town Office to receive a unique Customer ID number prior to signing up for the online payment portal.

Need Assistance Paying Your Water/Sewer Bills?

The Maryland Office of Home Energy Programs (OHEP) provides bill assistance to low-income households in the State of Maryland to make their energy and/or water costs more affordable and to help with the prevention of loss and the restoration of home energy and/or water service.

For more information, please visit https://dhs.maryland.gov/office-of-home-energy-programs. Customers can also apply for bill assistance at https://mymdthink.maryland.gov