Water and sewer service is provided to all addresses within the town and is billed monthly.
Please contact the Town Office to begin or end service, update account info, request final readings, or with any other questions.
Water/Sewer
Water/Sewer Bill Payments
Water/sewer payments may be made using the following options:
Checks, Money Orders, Cash
● accepted in the office or by mail (cash payments by mail are accepted but not recommended)
Visa, MasterCard, American Express, Discover 
● accepted in the office, by telephone, or in the online payment portal
● a service fee of 2.65% or $3.00 minimum will be charged by the processing company for card payments
Electronic Bank (ACH) Payments
● accepted in the online payment portal or,
● sign up for Auto-Pay billing service to have your bill total automatically withdrawn from your bank account every month. Complete the ACH Auto-Pay Form and return to the Town Office to enroll
Payments by Phone: Call the Town Office at 410-827-7646 (Mon – Fri, 8:30am – 4:00pm)
Payments by Mail: Town of Queenstown, PO Box 4, Queenstown, MD 21658 (reference account number with payment)
Payments in Office: Queenstown Town Office, 7013 Main St., Queenstown, MD 21658 (Mon – Fri, 8:30am – 4:00pm / after hours payments thru the door slot)
Payments via Online Payment Portal: Click the payment button below
Need Assistance Paying Your Water/Sewer Bills?
The Maryland Office of Home Energy Programs (OHEP) provides bill assistance to low-income households in the State of Maryland to make their energy and/or water costs more affordable and to help with the prevention of loss and the restoration of home energy and/or water service.
For more information, please visit https://dhs.maryland.gov/office-of-home-energy-programs. Customers can also apply for bill assistance at https://mymdthink.maryland.gov
Current Monthly Rates (effective July 1, 2023)
| Monthly Water Debt Fee | $8.34 | Per EDU as calculated by the Town |
| Monthly Sewer Debt Fee | $36.66 | Per EDU as calculated by the Town |
| Monthly Bay Restoration Fee | $5.00 (set by State) | Per EDU as calculated by the Town |
| Volumetric Water Charges | ||
| 1st 7,000 gallons | $3.77 | Per 1,000 gallons |
| >7,000 gallons | $4.18 | Per 1,000 gallons |
| >15,000 gallons | $5.22 | Per 1,000 gallons |
| Volumetric Sewer Charges | ||
| 1st 7,000 gallons | $9.97 | Per 1,000 gallons |
| >7,000 gallons | $11.07 | Per 1,000 gallons |
| >15,000 gallons | $13.84 | Per 1,000 gallons |
Additional Fees (effective July 1, 2023)
| Delinquent Payment Fee (per delinquent bill per month) | $10.00 |
| Turn On/Reconnect Service | $35.00 |
| Turn Off/Disconnect Service | $35.00 |
| Setup Account – Start Meter Reading | $25.00 |
| Close Account – Final Meter Reading | $25.00 |
| Off-Cycle Meter Read | $25.00 |
Selling Your House in Queenstown?
Please contact the Town Office as soon as possible with property transfer date to schedule a final reading and end water/sewer service.
Queenstown Town Code Chapter 14, Section 14.12 requires property owners to have performed, at their expense, certain water and sewer inspections to be completed prior to the sale or transfer of any property that receives Town water and/or sewer services.
- SEWER LINE INSPECTION: A closed circuit tv inspection of the sewer lateral from the main line to the house is required.
- WATER LINE INSPECTION: A static and dynamic pressure test is required.
- Inspections and repairs (if needed) must be scheduled by the seller and must be performed by a licensed contractor/plumber. The Town offers a list of local options but seller may use any contractor/plumber they prefer. Call the Town Office for details.
- Detailed inspection results must be submitted to the Town Office by the date of final reading.
- The Town, in its discretion, may require repairs if issues are found during inspection. Repairs must be made by a licensed contractor/plumber.
- Inspection results and repairs (if required) must be completed before a deed will be stamped by the Town.
- Inspections are not required if they were previously performed less than 2 years prior to the transfer date.
- Inspections are not required if simply adding someone to a deed or transferring a property to a trust run by a current owner.
- Water/sewer accounts must be paid in full before a deed will be stamped by the Town.
Buying a House in Queenstown?
Please contact the Town Office as soon as possible to provide your information and set up a water/sewer account to begin service.
Contact the Town Office with any questions.
Water Quality Reports
2022 Drinking Water Quality Report
2021 Drinking Water Quality Report
2020 Drinking Water Quality Report
2019 Drinking Water Quality Report
2018 Drinking Water Quality Report
2017 Drinking Water Quality Report
2016 Drinking Water Quality Report
2015 Drinking Water Quality Report