Water and sewer service is provided to all addresses within the town and is billed monthly.
Please contact the Town Office to begin or end service, update account info, request final readings, or with any other questions.
Water/Sewer
Water/Sewer Bill Payments
Water/sewer payments may be made using the following options:
Checks, Money Orders, Cash ∗∗∗ COVID-19 NOTICE: CASH PAYMENTS – EXACT CHANGE ONLY AT THIS TIME ∗∗∗
● accepted in the office or by mail (cash payments by mail are accepted but not recommended)
Visa, MasterCard, American Express, Discover 
● accepted in the office, by telephone, or in the online payment portal
● a service fee of 2.65% or $3.00 minimum will be charged by the processing company for card payments
Electronic Bank (ACH) Payments
● accepted in the online payment portal or,
● sign up for Auto-Pay billing service to have your bill total automatically withdrawn from your bank account every month. Complete the Auto-Pay Form and return to the Town Office to enroll
Payments by Phone: Call the Town Office at 410-827-7646 Mon – Fri, 8:30am – 4:00pm
Payments by Mail: Town of Queenstown, PO Box 4, Queenstown, MD 21658 (reference account number with payment)
Payments in Office: Queenstown Town Office, 7013 Main St., Queenstown, MD 21658
Payments via Online Payment Portal: Click the payment button below
Current Monthly Rates (effective July 1, 2020)
| Monthly Water Debt Fee | $8.34 | Per EDU as calculated by the Town |
| Monthly Sewer Debt Fee | $36.66 | Per EDU as calculated by the Town |
| Monthly Bay Restoration Fee | $5.00 (set by State) | BRF Fee Exemption Program application |
| Volumetric Water Charges | ||
| 1st 7,000 gallons | $3.08 | Per 1,000 gallons |
| >7,000 gallons | $3.42 | Per 1,000 gallons |
| >15,000 gallons | $4.26 | Per 1,000 gallons |
| Volumetric Sewer Charges | ||
| 1st 7,000 gallons | $8.14 | Per 1,000 gallons |
| >7,000 gallons | $9.04 | Per 1,000 gallons |
| >15,000 gallons | $11.31 | Per 1,000 gallons |
Additional Fees (effective July 1, 2020)
| Turn On/Turn Off Service | $35.00 each |
| Setup Account – Start Meter Reading | $25.00 |
| Close Account – Final Meter Reading | $25.00 |
| Off-Cycle Meter Read | $25.00 |
Planning on selling your house?
Please contact the Town Office with property transfer date to schedule a final reading.
Queenstown Town Code Chapter 14, Section 14.12 requires property owners to have performed, at their expense, certain water and sewer inspections to be completed prior to the sale or transfer of any property that receives Town water and/or sewer services.
- SEWER LINE INSPECTION: A closed circuit tv inspection of the sewer lateral from the main line to the house is required.
- WATER LINE INSPECTION: A static and dynamic pressure test is required.
- Detailed results of these inspections must be submitted to the Town Office. The Town, in its discretion, may require any problems observed during the inspections to be repaired.
- Inspections and repairs (if needed) must be performed by a licensed contractor/plumber. The Town does offer a few recommendations but you may use any you prefer. Call the Town Office for details.
- Inspection results must be submitted and repairs (if required) must be completed before a deed will be stamped by the Town.
- Inspections are not required if they were previously performed less than 2 years prior to the transfer date.
- Inspections are not required if simply adding someone to a deed or transferring a property to a trust run by a current owner.
- Water/sewer accounts must be paid in full before a deed will be stamped by the Town.
Please contact the Town Office with any questions.